Account Manager 5 open positions

About the Role

AI Reputation is the state of the art in online reputation and AI answer management. We help executives, physicians, financial professionals, attorneys, founders, and brands control what Google and AI assistants like ChatGPT, Claude, Gemini, and Perplexity say about them. Our programs build and rank content on properties the client owns, so the client, not a stale headline or a data broker, controls page one and the AI answer.

We are hiring Account Managers to serve as the trusted advisor and single point of accountability for a portfolio of active clients, from onboarding through renewal. You own both the relationship and the campaign behind it: the plan, the deliverables, the reporting, and the renewal conversation.

The people you will advise are accomplished and busy: a surgeon, a wealth manager, a general counsel, a founder. Many are dealing with something painful. The job is to translate a technical program into outcomes they can see, and to be the calm, credible voice when a hard moment lands.

What You Will Own

• Onboarding. Run the kickoff, gather biography, photos and approvals, confirm goals, and set expectations that match what was sold.
• The relationship. Be the primary point of contact and build executive level trust with each client and, where relevant, their counsel, communications, or marketing team.
• The campaign plan. Decide which owned properties to build or improve, what content to create, and the placement calendar. Coordinate writers, web builders, and placement partners, and QA every deliverable before it reaches the client.
• Approvals. Clients approve everything published about them. You run that process so it is fast, respectful, and complete.
• Progress reviews. Lead monthly client calls. Own the agenda, the reporting, and the follow through. Show movement on Google page one and in AI answers in terms the client can see and verify.
• Measurement. Track rankings, page one composition, and AI answers monthly, and adjust the plan when the data says so.
• Digital privacy work. Run removals with data broker sites and document results.
• Hard moments. When a new article, review, or board action lands, provide calm, strategic guidance and rapid coordination of the response.
• Retention and renewal. Ensure every account renews on demonstrated value and trust. Monitor account health, anticipate risk, address concerns early, and flag risk to leadership before it becomes churn.
• Expansion. Surface cross sell and upsell opportunity, digital privacy add ons, and additional family members or partners, and pass it to Sales.
• The record. Keep the CRM and project tools current so anyone can see the status of any account.

What We're Looking For

Required

• 3 or more years in account management, customer success, project management, or campaign management at an online reputation, SEO, PR, digital agency, or professional services firm.
• A strong track record of client retention, satisfaction, and long term partnership growth.
• Working knowledge of SEO fundamentals: keyword research, on page optimization, technical basics, link building, and how search engines treat entities and personal names.
• Hands on experience with professional SEO and analytics tooling and a modern CMS.
• Demonstrated ability to manage multi stakeholder accounts and build trusted relationships with senior professionals.
• Strong writing and editing. You catch the typo and you fix the awkward sentence.
• Exceptional verbal communication, including presenting to executive audiences with confidence.
• Composure and judgment in sensitive, high stakes, or crisis situations.
• Proven ability to manage many projects with competing deadlines and hit them.
• Proficiency with a modern CRM and standard collaboration and project management tools.
• Strict client confidentiality and the highest standard of professional conduct.
• Based in the United States, with a quiet remote workspace, reliable internet, and a webcam.

Preferred

• Background in online reputation management, SEO, public relations, or corporate communications.
• Understanding of AI search and generative engine optimization: how ChatGPT, Gemini, Perplexity, and Google AI Overviews source their answers.
• Experience with clients in medicine, finance, law, or executive leadership.
• Experience with press release distribution and data broker removal work.
• Bachelor's degree in Business, Marketing, Communications, Public Relations, or a related field.

What the Role Offers

• Competitive base salary plus a performance bonus tied to client retention, satisfaction, and account health.
• Real ownership. You run your accounts and make decisions.
• Direct exposure to accomplished clients and sensitive, meaningful work.
• A career path into Senior Account Manager, Director of Client Services, or Strategy.
• Continuous training in the latest reputation, SEO, and AI search strategies.
• Fully remote, United States based.

AI Reputation is an equal opportunity employer. We hire for character, capability, and drive, and we welcome applicants of every background.